Data deletion instructions

How to ask us to delete your data

1. 1

   Write to [email protected].

2. 2

   Because requests from surfaces are not linked to your identity, we usually cannot find them without your session token; if you have it, send it to us and we will delete the records it points to.

3. 3

   We answer within 30 days.

If you believe a child has used Arugula, contact us and we will delete the records.

If you used Arugula in a chat

Arugula's chat bots (Telegram, Messenger and Instagram) open an anonymous session for each chat. Arugula keeps the platform's user ID only as an HMAC, a pseudonymous reference, never the raw ID, the name or the profile. The text of a request is used to find offers.

What is deleted without a request

From section 5 of the Privacy Policy:

• Request text, images and model outputs that quote them: reduced to a hash after 30 days. The structured request, category and channel tag are kept.
• Session tokens and their history: 30 days from last use, then deleted.
• Click records: 24 months, for payout reconciliation and dispute handling.
• Technical logs: 90 days.
• Unmet-demand records: indefinitely, in structured form only, without request text.
• Surface owner and seller account data: for the life of the account and 7 years after, for Singapore tax and accounting rules.